An SMS template is a pre-written text message that businesses or individuals can use to send consistent and quick messages to their customers, clients, or contacts. SMS templates help save time, ensure clarity, and maintain consistency in communication.
To create a new SMS template, navigate to NextGenSwitch > Contact Center > SMS templates, Click on SMS templates> Create New Sms.
Title – The Title, of an SMS template is a brief description or label that helps identify the purpose of the message. It is typically used internally for organizational purposes and isn’t visible to the recipient.
Content:- The Content, of an SMS template is the actual message that will be sent to the recipient. It is the text that conveys your message, offer, reminder, or any other communication you wish to send. The content should be clear, concise, and tailored to the purpose of the message.
Here are several examples of SMS template content for different use cases:
Title: Welcome Message
Content:
“Hi [First Name], welcome to [Company Name]! We’re thrilled to have you on board. If you have any questions or need assistance, don’t hesitate to reach out. Enjoy your journey with us!”
Title: Order Confirmation
Content:
“Thank you for your order, [Customer Name]! Your order #[Order Number] has been successfully placed and will be processed soon. Track your order at [Tracking Link].”