A Multi-Tenant PBX (Private Branch Exchange) solution is a telecommunication system that allows multiple businesses or tenants to share a single PBX system while maintaining separate and secure communication channels. This approach offers cost-effective and scalable communication solutions for businesses, service providers, and organizations.
Multi-tenant PBX is a cloud platform designed to host multiple businesses or tenants on a single PBX system
MSPs (Managed VoIP Phone Service Providers),Carriers,Hosted PBX service providers,Multi-branch enterprise
Business users from SOHO to enterprise,Large enterprise managing multiple divisions/branches,Hospitality (Hotels, Resorts, Motels)
The control panel is available on all devices. Computer, tablet or mobile phone: whichever screen you prefer,whenever you choose.
of NextGenSwitch is a voipswitch with multi-tenancy architecture supporting many tenants with multiple levels of administration providing different permissions. Multi-Tenant enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Contact Center Editions do. These advantages are further increased with specific features supported by each individual edition maximizing performance, reliability, and expandability.
The call distribution is organized based on the date, day of the week, and time of day.
The system allows for the configuration of parameters such as maximum call duration, simultaneous call limits, and restrictions on calls based on their source, including mobile phones and international origins.
Recipients are determined based on surpassing the queue size and maximum wait time, accompanied by a wait reminder message; users can exit the queue upon request, and there is also an automatic call-back option available.
The system features a selection menu, recipient identification based on numbers dialed by users, voice recognition utilizing keywords, automatic surveys conducted at the conclusion of calls, and voice recognition with natural language processing capabilities.
Call transfer options include direct transfers, transfers assisted by an assistant, and internal transfers that are free of charge.
The phone system incorporates call forwarding in cases of both busyness or unanswered calls, provides call forwarding upon rejection, and includes a virtual voicemail feature.
Online voice-over management. Whisper (voice-over with information from received calls).
Call recording (by default and on demand). Online call listening.
Multiple call identifier. Three-way conferences. Extension status indicators. Call pickup.“Do not disturb” feature.WebRTC.
Use an easy spreadsheet to create call lists. Get easy to read results in real-time.
Analyses calls and control your costs via the statistics module. Internal communications are free.
By automating your calling process, your sales can experience an unprecedented jump! Make more calls in less time and expect improved lead to conversion rate and accelerated sales.