Blog Articles
Technology blog from Infosoftbd Solutions.
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A Twilio-Style Streaming Bridge for Asterisk, FreeSWITCH & AI Systems Building an AI voice agent is no longer hard.Connecting that agent to real phone calls (SIP, PBX, PSTN) is. Most AI systems operate over WebSockets and PCM audio, while production telephony relies on SIP, RTP, codecs, and PBX logic. This mismatch is where most voice-AI […]
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Most “all-in-one” call center platforms charge high, per-user or per-minute fees for features you can run yourself with a modern, multi-tenant softswitch. NextGenSwitch gives you enterprise-grade call control, WebRTC, queueing, dashboards, and AI-assisted workflows—at near-zero licensing cost when self-hosted, or for a fraction of typical CCaaS pricing when hosted. You keep control, flexibility, and margins. […]
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1. What Is a Multi-Tenant IP PBX? A Multi-Tenant IP PBX is a cloud-based telephony architecture allowing multiple customers—or “tenants”—to share a single communication platform while maintaining full isolation in terms of data, settings, and control . In this model, each tenant operates independently: they manage voice flows, IVRs, extensions, billing, and security—yet the underlying […]
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In today’s fast-paced world, customers don’t want to “press 1 for support.” They want to speak, be heard, and get help — instantly. At NextGenSwitch, we’ve built a next-generation, voice-first IVR system powered by AI and Large Language Models (LLMs) to make that possible. We’re not talking about just another voice assistant. We’re talking about […]
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NextGenSwitch got listed on AI Agent Store https://aiagentstore.ai/ . AI Agent Store is exclusively focused on AI agents and agent creation platforms. For developers, we provide a sophisticated platform to showcase your AI agents, whether they’re specialized task automators, intelligent assistants, or complete agent development frameworks. Our newly launched platform helps you reach customers worldwide. […]
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Virtual assistants have become an important part of our lives, simplifying tasks and enhancing productivity. Creating your own virtual assistant can seem like a complicated task, but with the right tools and framework, it’s entirely achievable. In this guide, we’ll walk through the process of developing a virtual assistant using NextGenSwitch, Wit.ai, and Laravel. In […]