The voice foundation for NextGenSwitch

Control Business Calling with a Self-Hosted Virtual PBX

Connect SIP trunks, phone numbers, extensions, IVR, queues, recordings, and call routes in a platform that can also support contact center, campaign, API, and AI voice workflows.

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SIP connectivity Extensions and routing IVR and queues API and AI ready

Self-hosted voice control

Core PBX capabilities

Configure How Calls Enter, Move, and End

Build the telephony layer required by your business instead of relying on one fixed call-flow model.

SIP Trunks and Providers

Connect compatible carriers and configure the credentials, domains, codecs, transports, and routes required by the provider.

Extensions and Endpoints

Operate assigned extensions with compatible desk phones, softphones, WebRTC clients, or SIP applications.

Inbound Routing

Map incoming numbers and routes to IVR menus, queues, extensions, applications, or configured automation workflows.

Outbound Routing

Apply trunks, dial patterns, caller identification, and routing policies according to carrier and business requirements.

IVR and Call Flows

Use prompts, menus, time conditions, destinations, and fallback behavior to guide callers through the operation.

Queues and Ring Strategies

Distribute calls among configured agents or endpoints using the queue behavior available in the deployment.

Call Logs and Recordings

Store and review call information or recordings according to configuration, storage, retention, consent, and access policies.

APIs and Voice Applications

Connect call events and programmable voice workflows to business applications, webhooks, and custom services.

Multi-Tenant Option

Separate customer, company, brand, or departmental environments when the multi-tenant edition is included.

From PBX to AI

Add Automation Without Replacing the Voice Foundation

Use the PBX for connectivity and routing, then introduce AI agents, APIs, campaigns, or human contact-center workflows where they provide value.

Contact Center

Add queues, agents, supervisors, campaigns, and operational reporting.

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AI Voice Agents

Route calls to AI workflows for information, qualification, actions, and human handoff.

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Campaigns

Run automated or agent-supported reminders, broadcasts, surveys, and outbound engagement.

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Programmable Voice

Build custom call experiences with APIs, XML verbs, webhooks, and audio streaming.

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Deployment ownership

Run the PBX in Your Chosen Environment

Deploy on compatible cloud, VPS, or on-premises infrastructure and select the telecom providers required for your markets.

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Cloud Account

AWS, Azure, DigitalOcean, or another compatible environment.

Virtual Server

Operate on a compatible VPS sized for the expected workload.

On-Premises

Deploy within infrastructure managed by your organization.

Provider Platform

Use multi-tenant scope for reseller or multi-company operations.

Responsibility model

Separate the Platform from the Services It Uses

A production PBX depends on infrastructure, carriers, devices, network quality, security policies, and ongoing operations.

NextGenSwitch Platform Scope

Selected PBX software and licensed capacity
Extensions, trunks, routes, IVR, queues, and platform features in the agreed plan
API access and integration readiness according to scope
Updates, support, and implementation services defined by the proposal

External and Operating Services

Servers, storage, backups, network, firewall, monitoring, and availability architecture
SIP trunks, phone numbers, telecom minutes, emergency calling, and carrier compliance
Phones, softphones, headsets, browsers, and endpoint support
AI providers, third-party systems, custom work, and services outside the proposal

Production planning

Define the Voice Environment Before Rollout

Users and Capacity

Extensions, agents, concurrent calls, queues, recordings, hours, and expected growth.

Numbers and Carriers

Countries, phone numbers, SIP providers, caller ID, routing, codecs, and calling policies.

Call Journeys

Inbound routes, IVR, time conditions, queues, destinations, failover, and escalation.

Operations

Hosting, security, monitoring, backups, recordings, retention, updates, and support responsibilities.