Fully Unbranded · Rebrandable Platform
NextGenSwitch operates entirely in the background. Deliver an enterprise-ready cloud PBX, omnichannel contact center, and AI communications suite that looks and feels custom-built by your engineering team.
Sign in to your Unified Communication Portal
Granular Control
From DNS to transactional emails, we eliminate all vendor traces so your customers only ever see your brand.
Map your own root domain or customer subdomains (e.g., voice.yourbrand.com or portal.clientcorp.com) with automated Let’s Encrypt SSL certificate provisioning.
Upload your high-res SVG logos, dark/light variations, custom favicon, and define primary/secondary brand hex codes that cascade across all portals.
Deliver polished, custom authentication pages with your background artwork, custom terms of service links, privacy statements, and optional SSO/SAML integrations.
Provide your call center agents and PBX admins with a unified web desktop. Real-time dialer, softphone, call logs, and queue metrics wrapped in your brand identity.
Voicemail notifications, password resets, welcome onboarding emails, and SMS alerts come from your custom SMTP server (e.g., notifications@yourtelecom.com).
Allow your large enterprise clients or sub-resellers to customize their own tenant logo and theme within their isolated environment.
Offer your customers programmable voice and SMS APIs under your endpoint (e.g., api.yourbrand.com/v1/calls) with white-labeled OpenAPI/Swagger documentation.
HTTP headers, user-agents, SIP User-Agent strings, and error templates are stripped of all NextGenSwitch identifiers so your technical credibility is preserved.
Four segregated tiers: Master Operator (you) → Reseller / Partner → Tenant Admin → Agent / Extension User.
Role & Permission Structure
Operate directly as a service provider or empower independent resellers to distribute services with their own margins and branding.
Global server management, carrier SIP trunks, billing rate cards, tenant provisioning, system telemetry.
Ability to create sub-tenants, manage assigned DID pools, and bill end-clients under the reseller's brand.
Configures IVRs, assigns extensions, manages call queues, views analytics, and manages AI prompts for their firm.
Accesses WebRTC softphone, call history, voicemails, active queue calls, and messaging conversations.
Transparent breakdown of production-ready features versus pilot and roadmap capabilities.
| Capability | Status | Technical Implementation Detail |
|---|---|---|
| Custom Logo, Favicon & Palette | Production | SVG logo upload, light/dark brand variants, hex color token mapping across all tenant and agent pages. |
| Custom Domains & Automated SSL | Production | CNAME mapping (e.g., voice.clientcorp.com) with automated SNI TLS certificate issuance and renewal. |
| Branded Login Screens | Production | Custom tenant sign-in pages with client branding, privacy policy links, and optional SAML/SSO integration. |
| Branded Email & SMS Notifications | Production | Custom SMTP relay configuration for voicemail notifications, call alerts, and password resets from client domain. |
| Tenant Data & Media Isolation | Production | Strict database isolation, segregated encrypted call recording paths, and independent CDR databases per tenant. |
| Operator, Tenant-Admin & Agent Roles | Production | Full 3-tier role RBAC separating Master Operator, Tenant Client Administrator, and WebRTC Softphone Agent. |
| Multi-Tier Reseller Roles | Pilot | Multi-level sub-reseller hierarchy with delegated sub-tenant quotas currently in active pilot deployment. |
| Rebranded API & Webhooks | Pilot | Programmable voice/SMS endpoints under custom provider hostname with white-label OpenAPI documentation. |
| Zero NextGenSwitch Footprint | Production | Stripped HTTP headers, custom SIP User-Agent strings, and removal of vendor references from all client-facing UI. |
| Self-Service Customer Onboarding | Roadmap | Public signup wizard with automated credit card provisioning and instant DID ordering currently in development. |
Build long-term brand equity
Book a 1-on-1 session. We'll set up your logo, color scheme, and test domain on a live demonstration tenant in under 5 minutes.