Overview

NextGenSwitch Documentation

Use these guides to inspect NextGenSwitch modules, configuration fields, workflow examples, maintenance checks, and troubleshooting paths before planning a deployment.

Documentation describes application configuration. Carrier services, infrastructure, third-party providers, security hardening, compliance review, and managed operations are not automatically included.

How to Use These Docs

  1. Start with the installation guide for new environments.
  2. Move through the core modules based on your deployment flow.
  3. Review module notes, external dependencies, and operational responsibilities before going live.
  4. Validate instructions against the version and configuration running in your environment.

Developer tools

Official Programmable Voice SDKs

Open Developer Hub

Use the official SDKs to create and modify calls, build escaped Voice XML, record audio, stream media to AI services, and parse Gather and Dial callbacks.

PHP SDK PHP 8.1+ · Composer
Python SDK Python 3.9+ · sync and async
Node.js SDK Node.js 18+ · TypeScript

Check each repository README for the current installation channel. Python and Node.js may require GitHub installation until their first public registry releases.

Quick Navigation

Area Topics
User Access Extensions, Hotdesks
Call Control Ring Groups, Call Queues, IVRs, Announcements
Connectivity Trunks, Inbound Routes, Outbound Routes
Outreach Campaigns, Broadcasts
Support & Automation Support Tickets, AI Assistants

Module Index

Each module now has its own dedicated documentation page.

Related Product Pages

Compare implementation details with product capabilities before production rollout.

Programmable Voice API

For custom call automation and XML verb control, continue to the Programmable Voice API guide.