For service providers and multi-company operations
Create separate communication environments for customers, brands, departments, or campaigns while managing platform operations through a centralized administrative layer.
Operating model
Configure customer or departmental environments without deploying an unrelated PBX stack for every operation.
Create and manage tenant environments with their assigned users, extensions, and operational configuration.
Configure inbound routes, outbound rules, IVR, queues, and extensions according to each tenant’s needs.
Assign administrative and operational access according to the roles supported by the deployment.
Manage platform-level configuration and tenant lifecycle from a common administrative environment.
Product evidence
Review the existing tenant management and creation interfaces.
Core platform scope
Use the required PBX, contact center, routing, campaign, reporting, and API modules according to the agreed deployment.
Extensions, SIP connectivity, inbound and outbound routing, IVR, call flows, logs, and recordings according to configuration.
Queues, agents, campaigns, supervisors, outcomes, and reporting according to the modules included in the scope.
Support broadcasts, reminders, surveys, or automated calling workflows with the required telephony and provider setup.
Connect platform events and voice workflows to CRM, billing, support, AI, or custom systems when included.
Define the commercial scope
The final quotation and service agreement define exact inclusions, limits, responsibilities, and support terms.
Who it fits
Offer hosted PBX or contact center services across multiple customer environments.
Separate customer campaigns, teams, queues, trunks, and operating workflows.
Deliver managed communication services as part of a broader technology offering.
Operate separate branches, brands, business units, or departments on a shared platform.
Implementation planning
A multi-tenant rollout requires decisions about capacity, ownership, branding, billing, support, security, and provider responsibilities.
Customers, packages, licensing, billing approach, support boundaries, and white-label requirements.
Tenants, extensions, agents, concurrent calls, queues, campaigns, storage, and growth expectations.
Infrastructure, SIP trunks, phone numbers, carriers, AI providers, messaging channels, and regions.
Provisioning, tenant support, monitoring, upgrades, backups, access roles, and escalation responsibilities.
Technical evaluation
Use the demo and documentation to validate platform fit before finalizing a provider scope.
Plan your provider platform
Share your tenant model, expected capacity, telephony providers, branding needs, integrations, and support responsibilities.
Request a Provider Consultation Review Plans