For workflows that do not fit a standard call flow
Combine telephony, prompts, speech services, AI reasoning, approved tools, business data, and human escalation in a custom inbound or outbound workflow.
Discuss Your Application Review Voice APIApplication components
Phone numbers, SIP trunks, inbound and outbound routing, caller identity, transfers, and call status.
Use configured STT and TTS providers for the required languages, voices, latency, and media formats.
Apply deterministic call rules, conversational AI, or a combination appropriate to the task and risk.
Call approved APIs to search, validate, create, update, schedule, notify, or retrieve information.
Transfer the call to a queue, extension, department, or specialist when defined conditions are met.
Record call events, business results, errors, transfers, and available conversation metadata.
Example applications
Identify intent, answer approved questions, collect details, perform supported actions, and transfer.
Ask structured questions, validate data, save outcomes, and connect eligible prospects to sales.
Search availability, capture preferences, create or modify appointments, and deliver confirmation.
Search products, capture order intent, confirm information, check status, and route payment-sensitive steps safely.
Collect or deliver permitted information using the authentication and privacy controls required by the application.
Let authorized callers retrieve status or trigger defined business actions through spoken or keypad input.
Application design
Not every step should be left to an AI model. Combine flexible conversation with validation, permissions, confirmations, fallback, and human approval for important actions.
Intent, clarification, FAQs, and natural dialogue.
Identifiers, addresses, dates, amounts, and required fields.
Identity, permissions, sensitive data, and restricted actions.
Exceptions, uncertainty, complaints, risk, and human judgment.
Delivery process
Define callers, entry points, intent, questions, data, actions, outcomes, and escalation.
Choose telephony, STT, TTS, AI, hosting, APIs, storage, and monitoring based on requirements.
Implement the smallest complete workflow with validation, failure handling, logs, and test cases.
Test languages, noise, latency, interruptions, errors, provider failures, transfers, security, and outcomes.
Feasibility, timeline, accuracy, languages, latency, cost, and supported actions depend on telephony, providers, data, APIs, workflow complexity, and production requirements.
Bring us the workflow
Share the call purpose, users, languages, systems, data, actions, volume, providers, risk, and human escalation requirements.
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