Core Module

Announcements

Announcements are useful for compliance notices, holiday messages, and pre-routing instructions.

Module Workflow

  1. Create announcement and pick a voice file.
  2. Set destination module/target after playback.
  3. Test caller experience end-to-end.

Configuration Steps

  • Keep recordings concise and clearly spoken.
  • Use destination fallback if target module is unavailable.
  • Preview files before publishing.

Operational Tips

  • Version important notices for easy rollback.
  • Use separate announcements for business-hour and after-hour flows.