Core Module

Broadcasts

Broadcasts deliver pre-recorded messages at scale without requiring live agent interaction.

Module Workflow

  1. Create broadcast profile and assign source number.
  2. Attach contact groups and schedule window.
  3. Set retry rules and destination for answered calls.

Configuration Steps

  • Use compliant calling windows per target geography.
  • Set safe concurrency to avoid provider throttling.
  • Define clear post-answer routing behavior.

Operational Tips

  • Keep message duration short for higher completion rates.
  • Track retry performance and tune attempt count.