Core Module

Call Queues

Call queues are best for structured inbound handling where multiple agents share workload.

Module Workflow

  1. Create queue with code and strategy.
  2. Configure queue prompts and wait behavior.
  3. Assign members and fallback destination.

Configuration Steps

  • Set queue timeout and retry behavior.
  • Tune join/leave announcements.
  • Define post-timeout destination.

Operational Tips

  • Monitor queue abandonment and adjust greeting/wait prompts.
  • Use wrap-up timing to reduce immediate re-ring fatigue.