Extensions
An extension in the context of a PBX (Private Branch Exchange) system refers to a designated line or number within the phone system that allows users to make and receive calls internally and externally. Essentially, an extension is a unique identifier associated with a specific user or device within the PBX system.
Creating Extensions
To generate an extension, navigate to NextGenSwitch > Extensions > Extensions, where you’ll find some fields for configuration.
Name: The display name or identifier for the extension.
Code: A unique numerical identifier (e.g. 3051) used for internal referencing.
Username: The login identifier for the extension. It is required for authentication purposes.
Password: A secure string used to authenticate the extension. Ensure it is strong to enhance security.
Active: A toggle to enable or disable the extension.
- Yes – The extension is active and operational
- No – The extension is inactive and cannot function.
Record: A toggle to enable or disable call recording for this extension.
- Yes – Calls are recorded.
- No – Calls are not recorded.
Call Limit: Specifies the maximum number of simultaneous calls allowed for the extension.
Forwarding Number: The call forwarding option allows you to redirect incoming calls to another number when certain conditions are met, such as when the line is busy, unanswered.
Allowed IP: Restricts access to specific IP addresses for added security.
- Blank: Any IP address can connect.
- Specific IP: Only connections from the specified IP addresses are permitted.