Core Module

Inbound Routes

Inbound routes control where external calls enter your call flows.

Module Workflow

  1. Define route criteria with DID and optional caller pattern.
  2. Select destination module and target.
  3. Save and validate with test calls.

Configuration Steps

  • Use clear route naming by DID purpose.
  • Prefer specific patterns before broad catch-all routes.
  • Verify destination availability during business/off-hours.

Operational Tips

  • Document route priority rules for support teams.
  • Keep backup destinations configured for all critical DIDs.