Core Module

IVRs

IVRs guide callers through self-service flows and route by digit or intent.

Module Workflow

  1. Create IVR and set interaction mode (DTMF/speech).
  2. Assign prompt files and timeout behavior.
  3. Map options/intents to destinations.

Configuration Steps

  • Keep first menu short and action-oriented.
  • Set invalid/timeout retries and fallback destination.
  • Use speech instruction text for AI intent parsing.

Operational Tips

  • Review option usage to simplify low-performing branches.
  • Align IVR wording with call-center scripts.