Core Module

Ring Groups

Ring groups distribute inbound calls to team members simultaneously or sequentially.

Module Workflow

  1. Create a ring group and assign a dial code.
  2. Add member extensions and select ring strategy.
  3. Set timeout and fallback destination.

Configuration Steps

  • Define strategy: simultaneous, round-robin, or priority-based.
  • Enable skip-busy if needed.
  • Configure failover route to queue or voicemail.

Operational Tips

  • Keep group size practical to reduce answer ambiguity.
  • Use naming conventions by function (Sales Tier 1, Support AM Shift).