Features | NextGenSwitch

NextGenSwitch features

NextGenSwitch is an all-in-one communication platform that integrates a wide array of advanced features to meet the diverse needs of modern businesses. It combines the best functionalities of PBX systems with intelligent solutions like Interactive Voice Response (IVR), call center tools, call campaigning modules, survey automation, and broadcast capabilities. Designed to streamline operations and enhance customer engagement, NextGenSwitch offers seamless CRM integration for better data management and workflow efficiency. Additionally, it includes a Click-to-Call feature that simplifies outbound calling by allowing users to initiate calls directly from their CRM, website, or other digital platforms.

This comprehensive feature set makes NextGenSwitch a versatile solution for businesses of all sizes, focusing on improving communication, productivity, and customer engagement.

PBX Features

Call Routing & IVR: Intelligent call routing and customizable Interactive Voice Response (IVR) systems.
Voicemail & Call Recording: Ensure no communication is missed with voicemail and secure call recording capabilities.
Extensions & Hotdesk: Support for multiple extensions, hotdesks.
Caller ID & Blocking: Advanced caller identification and unwanted call blocking.
Integration: Seamless integration with CRM and other third-party tools.

Call Center Features

Automatic Call Distribution (ACD): Efficiently route calls to the best available agents.
Real-Time Monitoring & Analytics: Track agent performance and call statistics live.
Skill-Based Routing: Direct calls to agents based on their expertise.
Call Queue and Ring Group: Call queuing features as well as Ring group to make client communication easy.

Call Campaigning

Automated Dialers: Predictive, preview, and power dialers for efficient outbound calling campaigns.
Call Broadcast: Broadcast a large number of audio or survey .
Lead Management: Streamlined workflows to manage and nurture leads.
Custom Scripts & Templates: Create reusable scripts and templates for various campaigns.

Survey Tools

Automated Survey Calls: Conduct surveys with pre-recorded messages or live agents.
Response Analysis: Collect, analyze, and report survey results in real time.
Multi-Language Support: Reach a diverse audience with multilingual survey options.

Broadcasting

Voice & SMS Broadcasts: Deliver messages to a broad audience quickly.
Personalized Messaging: Customize messages for better engagement.
Scheduled Delivery: Plan broadcasts for specific times to optimize reach.