Outbound Route

An Outbound Route in a telephony system, such as those managed by NextGenSwitch, defines the path a call takes when a user initiates an external call from the system. It specifies how and where the call should be routed to reach the desired destination outside the system, such as a mobile phone, landline, or another external number.

we will set up the method for making outgoing calls from our NextGenSwitch. To accomplish this, we navigate to NextGenSwitch > External > Outbound Routes, where we proceed to configure the specified settings.

Name: Choose a simple, descriptive name for the route. For example, Local Calls.

Trunk: Choose the trunk provider that will handle the calls for this route. This could be a VoIP trunk or PSTN line.

Priority: Priority determines the order in which the routes are used. Lower numbers indicate higher priority

Active: Enable or disable the route. Set to Yes to make the route active.

Record: Choose whether to record calls made through this route. Yes – enables call recording for this outbound route.

Pattern

These settings define the conditions under which this outbound route will be used:

  • Prefix Append: If you want to add a prefix to the dialled number. For example, if the trunk requires a 9 to dial outside lines, add 9.
  • Prefix Remove: If you want to remove a prefix that users dial but is not needed by the trunk. For example, remove the 9 if users dial it to get an outside line
  • Pattern: Define the pattern for the types of calls this route should handle. For example, 1NXXNXXXXXX for North American long-distance calls or 011 for international calls.
  • CID Pattern: Define a specific Caller ID pattern to be used for outgoing calls. For example, you might specify a pattern if you want to display a specific number as the caller ID