An Inbound Route is used in telephony systems (such as VoIP or PBX systems) to manage and control how incoming calls are handled. It determines where the incoming calls should be directed based on the phone number dialed or the caller’s information. The purpose of an inbound route is to ensure that calls are routed to the correct destination, such as a specific extension, ring group, voicemail, IVR menu, or other service.

We will now go to NextGenSwitch> External > Inbound Routes:

Name:
Enter name here
(Provide a descriptive name for the inbound route, such as “Sales Line,” “Customer Support,” or “Main Office.”)

DID Pattern:
Enter DID pattern here
(Enter the Direct Inward Dial (DID) pattern that corresponds to the phone numbers this route will handle. For example, if you want this route to handle calls to the number 1234567890, you can enter a DID pattern like 1234XXXXXX where X represents any digit.)

CID Pattern:
Enter CID pattern here
(Enter a Caller ID (CID) pattern if you want to match specific caller IDs. This is optional and can be used to route calls based on the caller’s number.)

Inbound Destination:
Select Module
(Choose where you want the calls to go after they reach this inbound route. This could be a specific extension, a ring group, a voicemail box, or another module like a conference room or IVR menu.)

Select Destination

When configuring an inbound route, selecting the destination refers to determining where incoming calls will be routed after they match the DID (Direct Inward Dialing) or CID (Caller ID) pattern

Inbound Routes are essential because they enable your phone system to correctly handle and direct incoming calls based on various factors like the dialed number (DID), caller ID (CID), time of day, and call volume. They provide flexibility in routing calls to the appropriate destination, ensuring efficient call management and enhancing customer experience.