Voice Record Profiles are configurations used in telephony systems to define how calls are recorded and managed. These profiles determine the rules and settings for call recording, including which calls to record, how they are stored, and whether certain features, such as pauses or triggers, are used. These profiles are particularly important in environments where recording is required for compliance, training, or quality control purposes.
Profile Information
- Name
Enter the name for the profile. - Announcement
Add any announcement or message that should be associated with this profile (e.g., a welcome message or brief description). - Select Voice
Choose the voice you’d like for the profile. This could refer to voice settings for speech synthesis or a voice assistant. - Play Beep Before Record
Decide if you want a beep sound to play before recording. (Select “Yes” or “No”) - Create Support Ticket
Enable or disable the support ticket creation for any issues related to the profile. (Select “Yes” or “No”) - Auto Transcribe Recorded Voice (Need STT Profile)
Decide whether voice recordings should be transcribed automatically. This requires an STT (Speech-to-Text) profile. (Select “Yes” or “No”) - Email Address to Notify
Enter the email address where notifications related to the profile will be sent. - Phone Number to Notify by SMS
Enter the phone number where SMS notifications should be sent.