we will set up the method for making outgoing calls from our NextGenSwitch. To accomplish this, we navigate to NextGenSwitch > External > Outbound Routes, where we proceed to configure the specified settings.
Enter name here
(Choose a simple, descriptive name for the route. For example, “Local Calls,” “International Calls,” or “Support Calls.”)
Select trunk
(Choose the trunk provider that will handle the calls for this route. This could be a VoIP trunk or PSTN line.)
Enter priority here
(Priority determines the order in which the routes are used. Lower numbers indicate higher priority. For example, use “1” for the primary route.)
Yes
(Enable or disable the route. Set to “Yes” to make the route active.)
Yes
(Choose whether to record calls made through this route. “Yes” enables call recording for this outbound route.)
These settings define the conditions under which this outbound route will be used:
Enter prefix append here
(If you want to add a prefix to the dialed number, for example, a trunk access code or area code. For example, if the trunk requires a “9” to dial outside lines, add “9.”)
Enter prefix remove here
(If you want to remove a prefix that users dial but is not needed by the trunk. For example, remove the “9” if users dial it to get an outside line.)
Enter pattern here
(Define the pattern for the types of calls this route should handle. For example, “1NXXNXXXXXX” for North American long-distance calls or “011” for international calls.)
Enter CID pattern here
(Define a specific Caller ID pattern to be used for outgoing calls. For example, you might specify a pattern if you want to display a specific number as the caller ID.)
Select module
(Select where calls should go if the primary trunk fails. Common failover destinations include a backup trunk or voicemail.)