Hotdesk


A Hot Desking device is connected to an extension previously set up in the extensions module with the technology option set to “None,” ensuring it’s not tied to any specific device. With outgoing calls facilitated seamlessly, there’s no hassle in redirecting calls anytime, anywhere.

To generate an extension, navigate to NextGenSwitch > Extensions > Hot Desk, where you’ll find the most crucial fields for configuration.

Name: To identify the Hot Desk profile.

SIP Information: Please ensure to specify the IP address for our NextGentSwitch, as it’s vital for network connectivity and management.

Username, this is the User Device.
Password, the password created on the extension’s device.