An SMS template is a pre-written text message that businesses or individuals can use to send consistent and quick messages to their customers, clients, or contacts. SMS templates help save time, ensure clarity, and maintain consistency in communication.
To create a new SMS template, navigate to NextGenSwitch > Contact Center > SMS templates
Title – The Title field is a brief description or label that helps identify the purpose of the message. It is typically used internally for organizational purposes and isn’t visible to the recipient.
Examples of SMS Template Titles:
Content: The Content field is the actual message that will be sent to the recipient. It is the text that conveys your message, offer, reminder, or any other communication you wish to send. The content should be clear, concise, and tailored to the purpose of the message.