The Announcement module in NextGenSwitch is used to configure predefined voice prompts for callers. Announcements are ideal for providing important information, such as temporary updates, promotional messages, or operational notices. After the announcement is played, the system can either redirect the call to another module or terminate it.
To create new Announcement, you can go to NextGenSwitch > Incoming > Announcements and this is where you will need to configure required fields.
Name: Specifies the name of the announcement for easy identification and management.
Voice: The pre-recorded voice file that will be played during the announcement.
Destination after playing announcement: Defines the next action after the announcement is played. Example, Sends the call to a specific module like a ring group, IVR or Terminate.
The Announcement module is an essential feature for delivering crucial information to callers while maintaining a professional and efficient communication system.