Broadcasting in NextGenSwitch

Broadcasting refers to the process of sending a single message to a large group of recipients simultaneously. In the context of NextGenSwitch, this could be a voice call and SMS campaign targeted to specific groups or audiences. By leveraging cutting-edge technology, NextGenSwitch ensures your broadcasts are seamless, scalable and reliable.

Key Benefits of Broadcasting

Reach a Wide Audience Instantly: With broadcasting, you can send your voice or sms to thousands of recipients in couple of minutes. This is ideal for:

  • Announcing promotions or discounts.
  • Sending emergency alerts.
  • Running marketing campaigns.

Cost-Effective Communication: Rather than reaching out to individuals manually, broadcasting automates the process, saving both time and money.

Enhanced Engagement Tracking: Track the performance of your broadcast campaigns with detailed analytics. Monitor delivery rates and audience responses in real-time.

How to Create a Broadcast in NextGenSwitch

To create a broadcast, go to the “Broadcast” section from the Contact Center. Click the “Create New Broadcast” button and fill up the required fields.

Name Your Broadcast: Start by giving your broadcast a name. Choose something descriptive like “Weekly Update” or “Customer Follow-up,” so you can identify it easily later.

Choose the “From Number”: This is the number that will show as the sender of your broadcast. Enter a valid phone number to proceed.

Select a Contact Group: Pick the group of people you want to reach.

Set the Max Try and Call Limit

  • Max Try: Decide how many times the system should retry if a call fails (e.g., 1 retry).
  • Call Limit: Set how many calls can go out at the same time (e.g., 3 calls).

Choose the Timezone: Make sure your broadcast goes out at the right time by selecting the correct timezone for your audience.

Schedule Your Broadcast

  • Start Time: When should your broadcast begin each day? Enter the time (e.g., 08:00 for 8 AM).
  • End Time: When should it stop? (e.g., 18:00 for 6 PM).
  • Days: Pick the days for your broadcast—Monday through Sunday.

Select a Destination: Finally, choose where your broadcast should go. Select a module or destination from the list provided.

Save Your Broadcast: Double-check all the details, then click Add Broadcast. Your broadcast is now ready to run!

Manage your Broadcast:

You can manage broadcasts by clicking the three-dot menu on the right. The available options include:

  • Edit/View
  • Start/Stop/Stats
  • History
  • Delete
  • Clone

Broadcast History

The Broadcast History section provides detailed insights into the performance and activities of each broadcast. Key information includes:

  • Contact Number (Tel No): The contact number of the recipient.
  • Status: The current status of the attempt (e.g., Successfull, Busy).
  • Duration: The call duration, if applicable.
  • Last Try: The timestamp of the most recent attempt to reach the recipient.
  • Number of Tries: The total number of attempts made to contact the recipient.
  • Error: Any error messages or reasons for failed attempts, if applicable.