Inbound Route

An Inbound Route is used in telephony systems (such as VoIP or PBX systems) to manage and control how incoming calls are handled. It determines where the incoming calls should be directed based on the phone number dialled or the caller’s information. The purpose of an inbound route is to ensure that calls are routed to the correct destination, such as a specific extension, ring group, voicemail, IVR menu, or other service.

Inbound Route Fields Explained

Name: A descriptive label for the inbound route (e.g. Inbound Route).

DID Pattern: Enter the Direct Inward Dial (DID) pattern that corresponds to the phone numbers this route will handle. For example, if you want this route to handle calls to the number 1234567890, you can enter a DID pattern like 1234XXXXXX where X represents any digit.)

CID Pattern: Enter a Caller ID (CID) pattern if you want to match specific caller IDs. This is optional and can be used to route calls based on the caller’s number.

Inbound Destination:

  • Select Module: Choose where you want the calls to go after they reach this inbound route. This could be a specific extension, a ring group, an Announcement or another module like IVR menu.
  • Select Destination: selecting the destination refers to determining where incoming calls will be routed.

By configuring an inbound route, you can ensure that all incoming calls are efficiently routed to the appropriate destination, providing a seamless experience for both customers and internal teams.