Outbound Route

An Outbound Route in a telephony system, such as those managed by NextGenSwitch, defines the path a call takes when a user initiates an external call from the system. It specifies how and where the call should be routed to reach the desired destination outside the system, such as a mobile phone, landline, or another external number.

we will set up the method for making outgoing calls from our NextGenSwitch. To accomplish this, we navigate to NextGenSwitch > External > Outbound Routes, where we proceed to configure the specified settings.

Name: Choose a simple, descriptive name for the route. For example, Local Calls.

Trunk: Choose the trunk provider that will handle the calls for this route. This could be a VoIP trunk or PSTN line.

Priority: Priority determines the order in which the routes are used. Lower numbers indicate higher priority

Active: Enable or disable the route. Set to Yes to make the route active.

Record: Choose whether to record calls made through this route. Yes – enables call recording for this outbound route.

Pattern

These settings define the conditions under which this outbound route will be used:

  • Prefix Append: If you want to add a prefix to the dialled number. For example, if the trunk requires a 9 to dial outside lines, add 9.
  • Prefix Remove: If you want to remove a prefix that users dial but is not needed by the trunk. For example, remove the 9 if users dial it to get an outside line
  • Pattern: Define the pattern for the types of calls this route should handle. For example, 88 for 88017232323 or 011 for 0113432423.You should enter only first some digits. For all calls please use *.
  • CID Pattern: Define a specific Caller ID pattern to be used for outgoing calls. For example, you might specify a pattern if you want to display a specific number as the caller ID